Crisis management

Don't lose hope amid bleak geopolitical outlook – but heed cybersecurity warnings, travel told

Ex-British commander Richard Kemp MBE ran Aito conference delegates through a sobering list of challenges, but stressed many were unlikely to materialise – and that the UK was 'in a much better position globally' than in the past

Agents – if something goes wrong, are you ready for when the spotlight falls on you?

As a travel agent, have you ever wondered about your responsibilities when something goes wrong for a customer on holiday? Or for that matter, one of your staff members on a fam?

When they tell you they haven't got a budget, and five other things that make agents scream internally

From impossible demands to disrespectful behaviour, what are clients doing that drives agents up the wall?

Agents forced to reassure 'anxious' clients about Spain after last summer's protests

Several travel agents have told TTG their clients had to be reassured about travelling to Spain this year, because of perceived anti-tourist sentiments

Heathrow outage: power restored seven hours before flights resumed, report reveals

The outage on 21 March affected hundreds of thousands of passengers

‘LA is always ready to roll out the red carpet’ – how the city is welcoming visitors back

The news images were shocking: large swathes of LA were left reduced to rubble, following 14 separate wildfires that tore through neighbourhoods across from Pacific Palisades to Malibu. A devastating 50,000 acres of land were destroyed, 10,000 people were displaced, and 30 lost their lives as a result of the fires.

Agent fearful scammer who struck last year may have re-emerged

Aspire Travel’s Clare McVey tells TTG about her experience, and the detail which bears striking resemblance to another incident last year

Heathrow addresses criticism of power outage response with five-point plan

Transport committee hearing told the airport was warned twice about the resilience of its power supply in the days leading up to the meltdown on 21 March

TTG Media to support Sanderson Phillips risk, safety and crisis management event

Event will be held on 29 April at Kennedys’ offices in London and will be chaired by Lata chief executive Danny Callaghan

Thai tourism operations resume as Intrepid launches Myanmar earthquake appeal

Tourist attractions and transport hubs open as normal in Thailand after devastating 7.7 magnitude earthquake in neighbouring Myanmar

Thai airports operational as Bangkok rocked by powerful Myanmar earthquake

The 7.7 magnitude quake struck 800 miles away in neighbouring Myanmar on Friday (28 March)

How agents worked through the night to save holidays during Heathrow shutdown

Agents have been working around the clock to save their customers’ journeys after a ’significant’ power outage shut down Heathrow

Syria: Could this war-torn nation return to the tourist map?

On the 14th anniversary of the Arab Spring, TTG’s Ilaria Grasso Macola asks whether Syria will ever come back as a mainstream tourist destination

Travel bosses call for clarity after EU delays €7 visa waiver again

Travellers from non-EU countries such as the UK will not need to pay the €7 visa waiver at least until early 2027

500,000 passengers impacted as German aviation workers walk out at 13 airports

The disruption is affecting some of Germany’s busiest airports – including Frankfurt, Berlin and Munich

Eurostar Paris services to resume on Saturday after WWII bomb found

Eurostar will restart services to and from Paris on Saturday (8 March) after an unexploded WWII bomb was found near Gare du Nord

FCDO issues 'coastal hazards' warning as Tropical Cyclone Alfred nears Australia

The category two cyclone is currently around 400 miles east of Brisbane and is expected to make landfall over the next couple of days

NCLH boss 'very pro' Donald Trump-led efforts to bring peace to Ukraine and Middle East

Harry Sommer, the company’s president and chief executive, said efforts to resolve the conflict in Ukraine would allow the line’s ships to return to Russia

Tropical Storm Garance prompts Mauritius airport closure and Foreign Office alert

Mauritius shut its main international airport on Wednesday afternoon (26 February) while the nearby island of La Reunion will be placed under total lockdown later on Thursday (27 February)

Self-styled 'lord' found guilty of £400,000 cruise voucher Ponzi scam

Richard Lester defrauded 184 people of more than £400,000 through his Ponzi-style cruise miles scheme between 2009 and 2013, and used aliases – including Lord Lester – to evade justice

Heidi Alexander named new transport secretary after Louise Haigh resigns

Heidi Alexander – the MP for Swindon South – had been serving as a justice minister until her promotion to transport secretary. It came hours after the previous incumbent Louise Haigh resigned from her cabinet position

Storm Bert: 'We're a little soggy but we're here to stay', says travel agency boss

Traveltrail director Charlotte Barnett will not move her agency business somewhere despite being hit by Storm Bert floods at the weekend

Ambassador pulls remaining 2024 Amsterdam calls due to climate protests

An Ambassador spokesperson told TTG the cruise line will decide whether to return to Amsterdam in 2025 before the end of the year. Climate protestors in the city have repeatedly targeted cruise vessels in 2024 forcing a number of lines to remove Amsterdam from cruise itineraries at short notice

Jordan seeks to shore up reputation for 'calm' amid all-out war in Gaza

Jordan Tourism Board managing director Dr Abed Al-Razzaq Arabiyat tells TTG the country has managed to retain tourist numbers despite the war in Gaza