Luxury Travel Expert - Asia

Reports to: Director of Sales

Overview of the role

The Sales Consultant will be:

• Expected to deliver Sales across the Company’s product range, meeting & exceeding Sales, Margin and KPI targets set on a monthly & quarterly basis.
• Ensure that all new and previous clients are offered the highest level of customer service in a timely and efficient manner.
• Responsible for managing the whole client experience from initial enquiry to when your clients return home.
• Use first-hand knowledge Worldwide destinations to assist with the development of the destination and to foster strong relationships with existing and new suppliers.
• Responsible for adherence to company Sales policies for their sales.
• Responsible for management of the customer experience for their own sales.
• Expected to work continuously to identify improvements in Company processes.

Specific tasks include:

• Manage own product knowledge through independent research; work with Sales Director and Head of Product and attendance at meetings.
• Work closely with Sales Support staff to generate improvements in company processes and to improve efficiency of the quote and sales processes.
• Take part in discussions with Director of Sales showing performance versus budget, using suitable sales and conversion analysis produced from Dhruv (our in house system). Demonstrate at this meeting extent of work in progress on both product management and Sales quotes.
• Identify and manage customer service levels and client satisfaction, ensuring that complaints are dealt with in a timely and satisfactory manner.
• Ad hoc analysis and any other work as required by Director of Sales.
• Attendance at sales, marketing and support meetings

To apply:

Please email your CV & cover letter to recruitment@exsus.com.