SCENIC & EMERALD CRUISES are luxury river and ocean cruise brands with offices in Manchester City Centre. This is a rapidly growing company with an exciting and challenging role within the Sales Team.
Role Summary
Provide support to the Charter and Incentive Sales Manager to execute all charter operations and administrative requirements.
Proactively manage relationships with key clients.
Support the Groups Executive with operational requests for group bookings.
Responsibilities
Build strong rapport and supportive relationships with clients, to ensure flawless execution of each charter post contract
Ensure frequent communication, updates and resolve potential issues in a timely manner
Uphold deadlines for both internal and external stakeholders
Plan and discuss nautical routes with clients and operational teams
Create and provide passenger manifests, excursions manifests and excursion pricing to clients
Provide professional follow-up and serve as liaison between clients and internal teams (namely the Ocean Charter Co-ordinator & River Charter Co-ordinator)
Take ownership of planning documents ready for handover to the Charter Co-ordinators (river & ocean)
Auditing of technical itineraries to ensure alignment with client wishes and contractual obligations.
Plan and coordinate directly with clients in regard to customised events, special onboard programming and entertainment, unique food and beverage requests, and other items that may be consistent with the parameters of the client’s agreement
Track payments and invoices
Create new partners in Expressbook and liaise with operations and finance teams
Coordinate the delivery of final documents with the operations department providing lead time to fulfil requests and input guest data into Expressbook including appropriate special request forms.
Support in group and charter sales where necessary
Events
Lead arrangements for trade shows and networking events including stand spaces, brochure orders and travel arrangements
Book and manage the process of client site inspections and familiarisation trips
Support networking events and trade shows - Role may involve occasional international travel and overnight stays
Order merchandise, account gifts and prizes as required
Required Skills
Operational experience and organisational skills are essential
Efficient and professional client communication
Critical thinking and solution orientated approach
Benefits
23 days annual leave plus bank holidays
Company pension scheme
Discounted staff rates on our vessels and staff recognition policy with rewards of free cruise days and Amazon vouchers based on length of service
Weekly office snacks
Experience/Education
Minimum 3 years’ experience in operational/organisational role is essential
Travel industry experience is essential
An understanding of onboard ship operations is desirable
If you wish to apply for this position, please send your CV and a short note to Ellen Donaldson – ellen.donaldson@scenic.co.uk
TTG Media Limited. Place of registration: England and Wales. Company number 08723341. Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU
We use cookies so we can provide you with the best online experience. By continuing to browse this site you are agreeing to our use of cookies. Click on the banner to find out more.