ao link

 

Rocky Mountaineer
Jasper is a popular stop for Rocky Mountaineer services

The town is also a stop for Rocky Mountaineer trains, but these are currently not operating the Jasper portion of its Journey through the Clouds and Rainforest to Gold Rush itineraries.


Journey through the Clouds passengers are being moved to the First Passage to the West route, meaning travel is instead from Vancouver to Banff National Park.

 

Rocky Mountaineer said: “These towns are more than 230 to 285 kilometres (140 to 175 miles) from the Jasper town site and not under threat of active wildfire.” Departures until 11 August are affected.


Until 13 August, the Rainforest to Gold Rush route will also operate an alternative itinerary. “Our intention is to continue to provide two days on the train between Vancouver and Quesnel, and a transfer between Quesnel and Lake Louise or Banff," said Rocky Mountaineer, which added that as the wildfires were beyond its control, guests should contact their insurer to reclaim any expenses.

 

Trade response


UK operators are working through current and future bookings, and some see it from a personal perspective. Prestige Travel Canada programme manager Denise Hunn was with agents in Jasper in March. “I’m so sad for all Jasperites, we had a most fabulous time,” she said.


Prestige is working through bookings in departure order and switching locations where necessary. “Banff and Lake Louise are the obvious choices, and although availability is an issue, we’re making good progress,” Hunn said.


"Our clients currently travelling have been very understanding and accepting of the necessity to change their itinerary at short notice. We haven’t been asked yet to move bookings to 2025 but will consider it if the occasion arises. We work with great travel agents who understand the logistics of relocating clients at short notice and are very supportive of our efforts.”

Jasper agents
Agents and operators are working through affected bookings (Credit: iStock)

Premier Holidays marketing manager Sara Park said it was proactively contacting agents regarding bookings up to 6 August. “Ensuring all travel partners with customers either currently in-resort or scheduled to travel before 6 August are informed is our top priority,” she said.


“We are monitoring on an hourly basis and will provide updates to impacted bookings in departure order as changes occur. Should the closure of Jasper National Park extend beyond 6 August, we will promptly notify affected travel partners.”


Elite Canada Specialist agent Paula Boyd from Meon Valley Travel added: “For 2024 bookings including Jasper, I’ve called customers and said that no doubt their holidays will be impacted by the devastation Jasper is facing.


"They are very understanding, and I’ve assured them their holiday arrangements are being addressed and, in turn, will be amended as necessary to their satisfaction. Most of my customers have known me for many years and trust I’ll be taking good care of them.


"I would not switch-sell from Canada. Jasper is a great loss, and we are all saddened, but Canada is still a big country with so much to offer until Jasper is ready to receive visitors again.”

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