Your clients’ cultural journey begins as soon as they set foot on an Icelandair plane – marketing manager Hjalti Jonsson explains how.
The rewards of experiencing a new culture often don’t start until you have left the airport and are travelling deeper into a country. There may be a nod to a destination with crew uniforms or onboard menus, but the in-flight experience, depending on the cabin class booked, can be a pretty homogenous one.
In an effort to do things differently, Icelandair has designed its in-flight experience around Icelandic culture and natural wonders. Hjalti Jonsson, marketing manager at Icelandair, explains: “It’s important your journey with Icelandair adds to your trip. We’ve designed our in-flight features to mirror what will be further encountered upon landing. This way, the cultural journey starts as soon as you set foot on the plane.”
This flight experience has been tailored in various ways. For example, individual aircraft are named after Icelandic attractions such as Vatnajokull, Europe’s largest glacier, and Pingvellir, the rift valley where the Icelandic parliament was founded in 930 AD. Different aircraft have their own original mood lighting, which varies from blue LED lighting mimicking ice caves to moving lights that create the illusion of the northern lights, seen in Iceland from September to April.
The onboard textile collection (including blankets and pillows) is inspired by the peaks of Iceland’s mountainous landscape and is made from sustainable materials. During boarding, Icelandair plays music composed and performed by Icelandic artists. Music is deeply intertwined within the culture of Iceland, with the folk genre dating all the way back to the Viking era.
Authentic snacks served onboard include oat-and-jam squares called hjonabandssaela, which translates as marital bliss, while extra treats are served on special Icelandic days. For example, pastry buns called bollur, filled with jam and cream, and topped with a chocolate glaze, are served on Bolludagur, Iceland’s “Bun Day” seven weeks before Easter.
Jonsson adds: “The origins of Icelandair date back to 1937, when a fledgling airline named Flugfelag Akureyrar was founded in Akureyri on Iceland’s north coast. Although the company and its network have expanded substantially since then, it’s always been important for the airline to stay close to its roots, authentically educating passengers about the joys of Icelandic hospitality – even while 38,000 feet in the air.”