Club Med launches new agent training programme and booking platform
James ChappleClub Med has launched a new agent training programme and trade booking platform, designed to give agents a better understanding of the Club Med brand and its product.
The operator said the new portal, which replaces Easy Club Med, would make it easier for agents to book their clients the right options for them, while also reducing time spend on spent on the phone.
It will provide more access to offers, and make it quicker to compare products and services, as well as including additional services.
The new Club Med experts programme, meanwhile, spans five levels, each featuring training videos, tips, and online quizzes covering the brand’s products, destinations and services.
Agents who achieve in excess of £85,000 Club Med sales via the new platform will be awarded a free Club Med holiday for two.
Clarisse Chapolard, Club Med head of indirect sales, said: “Our travel agent partners are an invaluable part of our business, and we’re excited to be able to give them access to our new online learning platform.
"The platform will offer agents two new trade developments, which we hope will give them a better understanding of what our brand has to offer, and to ultimately make the booking process easier."
The training programme is aimed at agents keen to broaden their Club Med offering to clients, as well as agents new to the brand.
Once agents complete the training videos, which cover the brand, its resorts and activities, as well as selling tips, they are quizzed on the offering; those who score 85% or better will receive a diploma as proof of completion allowing them to progress to the next level.
Level one is available now, with the second to follow in the coming weeks. The first stage covers topics including all-inclusive packages, Club Med ski, the new booking tool, Kids’ clubs, spas and must-try experiences, and the brand’s new holiday concept Zenventure.
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Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU
