Expedia Group has enhanced its Travel Agent Affiliate Programme for UK and Ireland agents, adding a live chat option.
The room booking giant has also added an improved quotation process.
Live Agent Chat connects advisors directly with a human agent online at any time, something previously only available to agents in the US and Canada.
Strategic account director Gareth Davies said: “Travel advisors continue to play a crucial role in the travel landscape, and we’re thrilled to provide them with the resources they need to have an even bigger impact on today’s travellers.”
The enhanced quotation service allows advisors to name and save quotes for future reference, review and modify and begin booking from a saved quote. Additionally, the update allows advisors to track and manage all their quotes in a single place.
Expedia has also launched a suite of marketing assets for agents, including more than 300 customizable templates for social media and email marketing banners.
Expedia now boasts more than one million properties, 200,000 activities, 175 car rentals and 500 airlines among its inventories.
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