Industry leaders unite behind new air travel accessibility taskforce
Ilaria Grasso MacolaThe travel industry has come together in support of a new government-led taskforce seeking to make air travel more accessible for disabled passengers.
Jet2.com, Manchester Airports Group and British Airways have pledged their support for the Aviation Accessibility Task and Finish Group, which will be chaired by Paralympian Baroness Tanni Grey-Thompson.
TV presenter, author and advocate Sophie Morgan, who co-founded the Rights on Flights group and campaign, and last year claimed a victory in her efforts for government to pursue reform, will also join the effort.
Together, the industry and government will work towards reviewing the key issues disabled passengers face when flying.
Steve Wilson, Jet2.com’s assisted travel manager, welcomed the announcement, saying the airline has worked hard to ensure customers have "an inclusive, safe and enjoyable experience" when travelling.
“We strongly believe the best way for the industry to continually improve is through meaningful collaboration, so we warmly welcome the creation of this group and we look forward to the positive outcomes that it will create."
MAG chief executive Ken O’Toole added the group’s airports – Manchester, London Stansted and East Midlands – would “make a very positive contribution” to the taskforce.
The group will focus on problems such as a lack of onboard assistance, inadequate passenger services and the mishandling of wheelchairs, and will engage with individuals who have had negative experiences when flying.
It will report its recommendations to transport secretary Louise Haigh. “For too long, disabled passengers haven’t had the standard of assistance and service they need,” said Haigh on Thursday (7 November). “That’s why we’re bringing in this expert taskforce to drive change.”
Morgan said the establishment of the group "sent a powerful message to the community and airline industry that change is in the air".
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