New agency launches first recruitment drive amid ambitious expansion plans

MyCruise – which is led in the UK by former Paramount Cruises head of operations and partnerships Sam Redfearn – is seeking a new specialist cruise consultant. 

The new recruit, Redfearn said, should have experience in a travel sales environment, a proven track record in hitting sales targets, an in-depth understanding of sales processes and procedures, knowledge of the cruise industry, a good standard of IT skills and fluency in English.

The successful candidate will be tasked with ensuring all customer contact, such as emails, webchats, and calls are handled quickly, efficiently, and met with a high service standard, maximising sales, resolving customer complaints where needed and building relationships with customers.