The Port of Dover is expanding interim border control infrastructure, improving traffic systems and issuing fresh traveller guidance ahead of the busy summer travel season, which is expected to return to pre-pandemic volumes this year.
To help keep waiting times to a minimum, the port is installing 50% more booths for use by French border control to enable greater passenger throughput, with installation to be completed before the weekend of 22-24 July.
Internal traffic routes around the port have also been repositioned to improve vehicle flows and give more flexibility in managing busy periods and "passenger champions" will be mingling with customers on-site to provide help and information.
Elsewhere, welfare provisions such as toilet facilities and a new refreshment stand will be available ahead of border controls.
Doug Bannister, chief executive of the Port of Dover, said: "Dover continues to be a popular choice with families planning their summer travel. We want everyone’s holiday to get off to the best start, and these measures should make a positive difference at busy times.
"However, it is also important for travellers to plan their journey to avoid needless delay or inconvenience, so we are issuing fresh travel guidance today to make the Dover experience a good one."
The port reminded customers as the UK is no longer part of the European Union, holidaymakers are subject to enhanced checks at the border, and passengers are advised to expect average wait times of around 60-90 minutes for French border controls during peak periods.
They have also been advised to confirm ticket availability or book tickets prior to travelling to the port, visit ferry operators’ website for updates and read Kent County Council’s check before you travel guide to be fully prepared.
Bannister concludes: "In advance of the busy summer getaway period, the port is working with local partners to ensure we are all best prepared for the expected increase in passenger numbers. While this will be a busy summer ahead at the Port of Dover, we are well prepared and we look forward to welcoming all travellers."
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