Tui takes on FTI clients following operator's 'disheartening' collapse
Gary NoakesTui has stepped in to help clients and hoteliers affected by the collapse of FTI Touristik.
The operator, which, like FTI, is headquartered in Germany, said its “entire senior leadership team” was examining how to help hotel partners and FTI customers.
Following talks with the German Travel Assurance Fund (DRSF), which oversees financial protection, Tui said it would support FTI customers in the Balearic Islands, Greece, Maldives, Mexico, Cuba and the Dominican Republic.
It said: “Tui has taken over the support for these customers to ensure the booked trip can continue as planned. "If the FTI representative is no longer available to customers, the Tui team will take over with immediate effect. Affected FTI customers will be informed by SMS and will immediately be given the new contact details.”
Talks are also underway with hoteliers and tourist boards, Tui said.
Sebastian Ebel, Tui Group chief executive said: “I was myself in talks with the Turkish tourism minister and hoteliers, and we will support opportunities to create alternative and new travel options.
“The insolvency of FTI is disheartening news and our sympathies are with the guests and employees impacted by this event.
Tui said the insolvency had impacted “numerous” hotel partners. FTI owns 50 properties under brands including Labranda Hotels & Resorts, Design Plus Hotels, Kairaba Hotels & Resorts, Lemon & Soul Hotels, Club Sei and Meeting Point. Many are sold by operators in the UK market including Tui.
Tui’s senior leadership team is meeting with hoteliers and local authorities in Spain, Turkey, Greece and Egypt.
“With a substantial number of holiday bookings from Austria, Netherlands, Germany, and Switzerland being cancelled recently, we are currently in talks about how we can support hoteliers in this challenging time,” added Helen Caron, Tui group director product & purchasing.
The operator added it would put together additional offers with hoteliers in the next few days.
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