Vertical Travel Group tightens customer card payment policy

The travel technology firm said that customer payments are now processed through sister company Vertical Systems’ pay-by-link software VSL Pay. This sends a unique payment link to the consumer so that they can make a payment without their card data being exposed to travel agents.

Chris North, Vertical Systems’ managing director, said: “Our pay-by-link solution is becoming more and more popular with our travel partners.

“Traditional telephone payments do not include 3DS2, resulting in the travel agency bearing a substantial financial risk. VSL Pay-By-Link not only includes 3DS2 but also allows the agent to make transactions 24-hours a day, 365 days a year without the need to be at their desk.”

Peter Healey, chief executive of Vertical Travel Group, added that the pay-by-link system created a “more secure, flexible way of working”.

“To date we have transacted many millions in customer payments and are yet to have a customer complete a successful chargeback,” said Healey.

“My homeworkers need a flexible way of working and they can now take payments day or night and even on their days off. People are no longer comfortable giving their card number over the telephone and the pay-by-link gives both our customers and agents a far more professional, protected experience.”