VFS Global processes its 300 millionth application

VFS Global, the world’s leading outsourcing and technology service specialist for governments and diplomatic missions worldwide, has crossed the milestone of processing 300 million visa and passport applications. 100 million of these have been achieved in the past 5 years despite the pandemic-driven travel slow-down of 2020-2022.  In 2023 alone, the company processed 24.1 million applications, 35% more than 2022. Between January to May 2024, it has processed approximately 100,000 applications a day.

From managing 60 client governments in 2019, VFS Global is the trusted partner of 69 governments with comprising long term partnerships with 25 governments for over 15 years. Last year, VFS Global won a record seven global visa outsourcing contracts – for the UK, Australia, Norway, Sweden, Latvia, Iceland, and Austria.

Zubin Karkaria, Founder and Chief Executive Officer, VFS Global Group, said, “We are very pleased with the achievement of this milestone and grateful to all visa applicants using our services. Over the past year we are honoured to have won several important contracts, including becoming the exclusive overseas visa outsourcing partner for UK Visas and DHA Australia, and contracts with Germany, Finland, Portugal and Japan. We remain committed to continuing investments in technology and human capital development to ensure continuous enhancement of our services.”

Innovation and technology is a founding pillar for VFS Global, a company that created the business segment of outsourced visa services with its inception in 2001.  The company has introduced 16 unique digital solutions and built robust end-to-end eVisa platforms for 12 sovereign governments. It has also pioneered biometric capabilities – another example of innovation and adapting to changing market dynamics. VFS Global has efficiently processed more than 140 million biometric enrolments since 2007. Today as more governments look to integrating biometric enrollment in their visa application process, VFS Global has further developed its capabilities with Multi-Mission Model (MMM) biometric kits.

Currently, the organisation is strategically focused in leveraging GenAI-led capabilities to bring more efficiency in the customer journey. After partnering with the Responsible AI Institute to ensure responsible and ethical use of AI, the marker leader has set up an AI hub in Mumbai and Dubai with one more in Berlin in the pipeline.