Top 50 2024 - Cruise - Bolsover Cruise Club

Established as Bolsover Travel in the late 1960s, this agency has been organising holidays on water for more than five decades. With a current team of almost 150 staff, the company has invested across its business this past year with a fresh website, a fast-growing cruise-and-stay department and expanded digital reach among a number of exciting developments. Despite changing times, one thing that has stayed the same at Bolsover since its founding is a commitment to customer service. For those who enjoy in-person travel planning, the experience starts at Bolsover’s popular appointment-only Cruise Bureau, which has recently been refurbished. Clients enjoy a “posh coffee” and are given all the expert advice they need. Equally, the Bolsover team have your back at the end of your cruise, with a member of staff working past midnight (and forgoing a later start the next morning) to assist a customer in Chile whose delayed sailing had led to flight disruption and had received less-than-helpful service from their cruise line. Meanwhile, Bolsover’s Into The Blue magazine continues to be a hit with cruise lovers and led to a 19-passenger Disney Cruise Line booking when a family picked up a free copy in a Southampton cruise terminal and were so impressed they contacted the agency when they returned home. With such a customer-centric approach it’s no wonder Bolsover has a repeat booking rate of 79% and Trustpilot score of 4.9 out of 5 based on more than 4,000 reviews. The same care is afforded to staff, and the agency has been working hard to foster more togetherness between its different departments with new “midweek mingle” social gatherings, not to mention legendary dressing-up days in aid of good causes, with one such Barbie-themed event bringing pink suitcases and platinum blonde Ken wigs aplenty! A new employee assistance programme has also been rolled out, while a staff satisfaction survey has led to further positive changes.

bolsovercruiseclub.com