Top 50 - North East - Holidays By Design, Brigg

For an agency that opened its doors for the first time just over a year-and-a-half ago, Holidays By Design in Brigg has firmly cemented itself as one of the finest in the north east of England.

Manager Hayley Markham leads a formidable team of 10 relatively fresh travel professionals who hold a collective 80 years of industry experience between them. But even those with fewer years under their belts bring excellent customer service, in-depth product knowledge and unwavering dedication to the table.

Last August, the agency – which is based in Brigg Garden Centre – doubled in size to cater for an influx of customers, allowing the company to introduce a waiting space and children’s play area, as well as additional desks for staff. 

During the recent postal strikes, agents took it in turns to drive more than 15 miles to hand deliver last-minute tickets to customers. The branch also holds free family fun days to bolster its relationship with the local community, with one event seeing footfall of more than 900 people – leading to an extra 52 bookings.

The branch has several product specialists, who cover cruise, Lapland, weddings, Disney and other areas, and attend a number of in-house and external training events to further increase their product knowledge and professional development. 

In just 18 months, the store’s social media following has grown to 16,000 people on Facebook, 6,200 on Instagram and 1,000 on its newly launched TikTok page. 

Meanwhile, to ensure the agency gives back to the community, each time a booking is made it donates £1 to a collection pot and, at the end of a month, the store posts a poll on its Facebook page for its followers to determine which charity the money will go to. 

holidaysby.design