Top 50 - North West - Perfect Getaways, Liverpool

With an Instagrammable flower wall, pick ’n’ mix zone and well-stocked gin bar, you’d find it hard to pass by this bright and cheerful travel agency in St John’s Shopping Centre without popping in. 

But while customers might come for a photo moment and a fancy G&T, they stay for the warm welcome and top-notch customer service that Perfect Getaways Liverpool strives to deliver every time. 

This is demonstrated by the store’s 100% five-star reviews, and branch manager Michael and his team frequently go the extra mile for their clients. 

Last year, that saw assistant manager Danielle create a PowerPoint slideshow with just two hours’ notice, to help surprise a customer’s son about a dream trip to Japan for his 21st birthday, which was presented to him in-store complete with confetti canon. 

The team have also been working cleverly with social media influencers to raise the agency’s profile, and organised and hosted their first travel show, both of which have helped win new customers for the store. 

Michael – who was named Community Hero 2023 at the TTG Top 50 Travel Agencies – always has one eye on how the agency can give back to the local community, and the store supported Pride month last July, giving a donation for every booking to an LGBT+ charity, and runs a variety of in-store fundraisers and collections. 

Perfect Getaways is conscious of the importance of travelling responsibly, so customers are encouraged not to visit unethical animal attractions and the store is promoting more sustainable travel options wherever possible. 

There is also a focus on helping to inspire the next generation of travel agents: Luke has been taken on as a Saturday assistant after he impressed during a work experience placement. 

This creative and dedicated team have all played their part in delivering a very successful year – with sales in 2022 more than double that in 2019 – and the stage is set for an even stronger performance this year. 

perfectgetaways.co.uk