Top 50 - Republic of Ireland - Cassidy Travel, Liffey Valley, Dublin

With a combined 202 years of experience in travel, there’s not a corner of the globe this 10-strong team’s knowledge doesn’t reach.

Regular training and fam trips ensure their knowledge never dips and the store, in the centre of Liffey Valley Shopping Centre, is consistently helping maintain the group’s score of 4.8 out of 5 on Trustpilot.

Team members regularly go the extra mile to support customers, particularly those with additional needs. Senior sales agent Paula has taken a course in sign language, while assistant manager Michelle has rearranged customers’ cancelled flights from her bed while ill with Covid and has become an expert in selling travel to customers with autism. She’s even written Cassidy Travel newsletters and blogs to share tips with other agents. Michelle has also learnt Spanish, as the agency has so many clients for which Spain is a firm favourite, using this skill to organise a Cassidy Travel fam trip to Lanzarote.

Cassidy Travel Liffey Valley clients are often gifted branded flip-flops, swimming bags, towels and beach balls before departure and always receive a welcome home phone call.

A recent successful booking for a hockey team gained a number of new customers for life. Clondalkin Rugby Club members also rely on the Liffey Valley store to plan travel for both the men’s and women’s teams, and Cassidy Travel has since become one of the club’s official sponsors.

The Cassidy Travel group has been working towards planting 1,000 trees in partnership with Trees4Travel, with each sapling costing a customer just €12 and the Liffey Valley store is proud to have contributed to the 700 trees the group has planted so far. 
Once a carbon calculator has completed integration into Cassidy Travel’s booking system, the Liffey Valley team will be able to better evaluate travel options and further aid its mission to build a responsible travel industry. 

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