Top 50 - Republic of Ireland - Cassidy Travel, St Stephen’s Green, Dublin

Cassidy Travel Stephen’s Green is the youngest member of the Cassidy Travel family, assisting customers with planning their holidays since February 2020.

After enduring a rocky start to business due to the Covid-19 pandemic, the agency is flying and received a big boost in September 2022 when it took over customer management for the long-haul luxury tour operator Classic Resorts. As a result, luxury long-haul tours now make up around 30% of the store’s bookings, meaning the team of seven have become experts at selling this type of travel.

Store manager Stephen Byrne has a knack for knowing what a customer wants before they do. He ensures his well-travelled team recommend destinations trending on social media platforms such as TikTok and picks up on emerging trends for holidays to the likes of Las Vegas and Miami in client conversations.

The St Stephen’s Green team have also scored some big wins for their customers. They recently ensured a wedding group of 60 to Cancun ran so smoothly that many now return for their own individual holidays and, when a client travelled to Abu Dhabi for the 2022 Grand Prix, they secured him a free upgrade on his ticket.

Stephen and his team have also leapt into action in sadder circumstances, last year supporting a customer whose wife passed away unexpectedly in-resort by managing all logistics and insurance.

Working with cruise lines is also high on the St Stephen’s Green store’s agenda, recently offering free flights with every cruise booking and hosting a customer event with Silversea Cruises, complete with a cheese board and enticing decorations.

Every member of the team is a confessed animal lover and so asks customers to carefully vet any encounters they wish to have while away, plus this Cassidy Travel branch actively promotes the group’s partnership with Trees4Travel.

“I will 100% be using Cassidy Travel St Stephen’s Green for a long time to come,” said one very happy customer.

cassidytravel.ie