Top 50 - South East - Meon Valley Travel, Petersfield

Several-time TTG Top 50 agency Meon Valley Travel has been impressing customers for more than 50 years, but isn’t resting on its laurels. 

It recently introduced a concierge service, contacting all clients before departure to help enhance their trip and help book activities. Travellers receive a WhatsApp message when they arrive abroad to check everything is going smoothly and remind them of the agency’s 24/7 support service. They also receive a welcome home letter with a rebooking discount voucher. 

When a customer faced a serious health emergency abroad the team worked tirelessly to support them, and they send afternoon tea boxes to clients at home who need a boost.

Meon Valley is famed locally for its creative and colourful window displays, while scented candles and background music create a calm atmosphere inside the immaculate store, where visitors are greeted with a warm welcome. 

The agency’s approach results in consistently high rebooking rates and glowing customer feedback on various review platforms, including a Gold Trusted Service Award from Feefo. 

The in-house marketing team embrace digital channels, and staff trips abroad are used to create unique videos, photos, blogs and newsletters, which are packed with advice. The agency also partnered with a food blogger to create interesting travel content. 

Social media generates substantial sales from across the country, and many clients inspired by Meon Valley’s online content choose to do their whole booking over WhatsApp. 

Sustainability is very important to this busy agency, which achieved Carbon Neutral certification in December and is planning to install solar panels. Every member of staff is invited to plant a tree, and the team try to make responsible travel relatable for clients with their own kitemark for hotels that champion sustainability.  

Behind the scenes, the hard-working team receive prizes for stand-out sales and there is a raft of wellbeing support. 

meonvalleytravel.com