Top North West Agency 2023 - The Travel Village, Blackpool

Top Agency in the North West 2023
The Travel Village, Blackpool

This Blackpool travel agency can boast one of the most experienced teams in the business, with each of its six consultants having between 18 and 34 years’ experience in travel, plus recently appointed apprentice Annie, who focuses on admin and arranging special touches for customers. 

New manager Carolyn Markey joined the team in May last year, and has already been putting her three decades of experience to good use, helping to drive an incredibly successful Travel Show in January 2023 that attracted almost 1,000 visitors. 

A new “Prestige Club” has been set up to reward the agency’s loyal local customers, and each member received a Christmas hamper to thank them for their business. Members of the existing “Platinum Club” of top spenders, meanwhile, received hampers, flowers and even spa vouchers. 

A highly personalised level of service might see the team hand-deliver tickets in the local area, and they have stepped in on several occasions in the last year to rectify problems when clients have forgotten their passport or Esta form.

Despite their huge experience in travel, consultants at The Travel Village are always striving to learn more, and this year they have put a significant focus on river cruise, with in-store training days and educational visits to experience the product helping to see this sector’s sales rocket.

As part of wider organisation The Travel Village Group, staff in this Blackpool store benefit from group-wide initiatives such as a paid day off for volunteering each year, and a raft of wellbeing and development activities that have seen the group recognised in “best employer” awards within the travel sector. 

Attention to detail, passion for travel and a strong team spirit have all played their part in this high street store enjoying phenomenal growth in the last 12 months, with turnover more than triple that of 2019-2020, and everything in place for another record year in 2023. 

thetravelvillage.co.uk