Top 50 2024 - Central England - Millington Travel, Market Harborough

Serving the locals of this affluent Leicestershire market town since December 2017, the five-strong team at Millington Travel boasts more than a century’s worth of expertise. The agency’s elegant cream-coloured shop front stands out in a bustling high street with eye-catching deal displays across two large bay windows. Led by manager Amanda Handy, Millington’s top-performing agent across its 14 shops last year, the branch offers a wide range of travel options from beach holidays and escorted tours to cruises. The team also has access to a GDS system, and their own Atol allows them to tailor-make trips to perfectly suit client needs. You’d be hard pressed to find a request or situation they couldn’t handle, whether they are asked to arrange a surprise candlelit 70th birthday dinner for clients in the Seychelles, or coming to the rescue of cruise customers whose taxi to Bristol port let them down. Not only did the team organise for a chauffeur service to take the clients to the port, they also booked them in for afternoon tea to unwind and relax as they waited to embark their ship. Travel consultant Janine even contacted a supplier on Christmas Eve and Christmas Day to ensure customers arriving in Australia with their baby had the right car seat waiting for them.

As well as making sure their clients are well taken care of, the team are conscious of looking after the planet too. Last year they embarked on a team trip to Majorca to experience the sustainability work happening at Iberostar hotels. The agency also plays an important role in its community supporting a number of local groups and events, with its ongoing sponsorship of the Market Harborough Singers hitting all the right notes.

millingtontravel.com