Top 50 2024 - London - Hays Travel, Bexleyheath

Whether booking a luxury cruise or a bargain break in the Med, customers can be sure of a friendly welcome and top-notch service from this busy agency in Bexleyheath’s Broadway Shopping Centre. The team, led by manager Katrina Pike, are proud to have a rating of 4.9 out of 5 on review platform TrustPilot, and staff are encouraged to always go above and beyond. Recent examples include the agency lining up a complimentary dinner for clients celebrating their 50th anniversary in the Caribbean, and one consultant doing additional training in her own time in order to organise a one-in-a-lifetime trip to Canada, while another took time out from her own holiday to go and help a client staying in a nearby hotel to print off their boarding passes. Katrina and the team are thirsty for knowledge, undertaking a wide range of training courses and educational trips, and have recently taken the unusual step of asking certain customers to come back to the store to share their experience of a lesser-known destination such as the Galapagos to widen their expertise. The agency is very committed to encouraging the next generation, with as many as three apprentices working in the store at one point this year. Having social media-savvy youngsters on the team has shaken up their marketing too, with fun videos posted on TikTok directly responsible for several new bookings. Hays Travel Bexleyheath gets involved in as many local community and charity efforts as possible, including a “tea and talk” event in-store to raise money for the Mental Health Foundation last year, and collecting more than 100 toys for underprivileged children at Christmas time. This community spirit no doubt plays its part in the store boasting lots of loyal local customers – who helped this ambitious team enjoy a record sales year last year.

haystravel.co.uk