Top 50 2024 - North West - Designer Travel, Ramsbottom

Led by its aptly-named branch manager Karen Holliday, Designer Travel really does punch above its weight. Everything about the smart 16-year-old agency, nestled in the heart of Ramsbottom is geared towards selling luxury holidays. The dynamic five-person team, with more than 150 years’ experience, quite literally work around the clock to meet their customers’ needs. Although only one of the team works five days a week, out-of-hours calls are transferred to Karen’s mobile to ensure customers, wherever they are in the world, can get in contact. It was around 2am when Karen took a call from a client in Bermuda whose suitcase had been left behind at Heathrow last year. The customer was told by the airline his belongings would not arrive until the third day of his five-day trip. However, Karen managed to identify a route via the US which meant the case was delivered to a very relieved client within 24 hours of his arrival. It is stories like this that show why Designer Travel’s customers have rated the agency 4.9 out of 5 on both Google and Facebook. Despite many customers being high-net-worth individuals (some are even Premier League footballers), staff go out of their way to treat everyone the same. Therefore, any customer who makes a booking through the agency can benefit from its loyalty scheme. To help create a greener, fairer travel industry, Designer Travel has committed to issuing tickets digitally and every customer who has booked through branch staff, or via Designer Travel’s network of home-based travel consultants, has received the Little Steps… Big Impact story told through the eyes of baby elephant Moyo. The initiative’s goal is to explain how customers can take simple steps to make a real difference when it comes to the environment. The agency’s impressive 75% repeat booking rate is testament to the staff’s hard work and dedication.

designertravel.co.uk