Top 50 2024 - Northern Ireland - Oasis Travel, Lisburn Road

A bespoke scent, a prosecco bar and dog treats are new enhancements that customers and their four-legged friends will encounter at Oasis Travel on upmarket Lisburn Road in Belfast. Regulars are also used to helping themselves to coffee while they wait. It’s all part of a welcoming experience store manager Jacqui Lee is keen to create. Thanks to an investment in new technology, clients are also now presented with slick picture- and video-filled quotes detailing their bespoke suggested itineraries. New customers may be attracted by holidays in the agency’s smart illuminated window or on its Facebook page, followers for which have doubled over the last year, thanks in part to enticing competitions to win prizes such as Fortnum & Mason hampers. The agency’s most loyal clients are thanked with perks such as invites to tailored travel presentations over dinner, drinks or afternoon tea. As a luxury-focused agency, Oasis Travel, Lisburn Road is used to planning finer touches for clients, but it goes above and beyond, for instance setting up a new contracting arrangement to secure upscale accommodation for someone at a busy time in New Zealand. The agency certainly has its fans as it holds coveted Platinum status on review platform Feefo. The team recently welcomed apprentice consultant Olivia. Keen to keep everyone’s product training up to date, they also met with several specialist tour operators to talk about their latest holidays. The staff have joined in local fundraising events including the Stormont Mile in aid of the Children’s Cancer Unit Charity. After a refit, the branch even sold off its office furniture and carpet in aid of a good cause.

oasis-travel.co.uk