Top 50 2024 - Scotland - Barrhead Travel, Falkirk

The VIP lounges at Barrhead Travel Falkirk, a fixture on the high street for 15 years this year, are a welcome start for customers looking to book their dream holidays. Potential holidaymakers can relax with hot and cold soft drinks – or something a little stronger if they wish – while they consider where they want to go. From a warm welcome as soon as they step into the spacious and cheerful store to the “welcome home” call customers receive when they return from their holiday, the team at Barrhead Travel Falkirk strive to ensure customer service goes beyond five-star. To make sure they know they’re not just a number, Barrhead Travel’s top clients received a thank you gift in 2023 tailored specifically to their interests, including a whisky distillery tour or a dinner voucher at a favourite restaurant. Honeymoon bookers are treated to a bottle of champagne, while the team work hard to ensure other personal touches to enhance the holiday experience, including whisking customers away to the airport by private chauffeur to mark a special anniversary. If you’ve been on holiday with Barrhead Travel Falkirk you will have been treated to a £60 voucher to go towards your next holiday. And if you’ve visited one of Falkirk’s restaurants, bars or leisure clubs over 2023, you may have spotted the eye-catching beer mats with a clever QR code to inspire you to book your next break. But promoting holidays imaginatively is not the only way the Barrhead Travel team keeps in touch with their community. A member of the agent’s compliance and foreign exchange team raised more than £5,000 for charity last year through 15 bag fundraising days in local supermarkets. Barrhead Travel Falkirk also sponsored, among others, two community youth football teams, two local bowling clubs and a dance school for the Dance World Cup.

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