Top 50 2024 - Scotland - Murray Travel, Inverness

It’s hard not to be impressed with the professional but relaxed atmosphere at Murray Travel’s Inverness branch, with its hotel concierge-like interior, well-stocked bar and comfortable waiting area, along with consultation pods installed in-branch in the past year for customers that want to be more discreet when it comes to discussing their holiday plans. If you’re a coffee drinker, enjoy a cup of locally roasted from a supplier less than two miles away from the store. Those who follow Murray Travel on social media are less exposed to offers – with a branch-specific Facebook group available for those who want to keep up to date with the latest deals – and more to content created to inspire and inform potential travellers, with the team (and their holiday photos) regularly featuring as familiar faces. The team can also travel on educational visits to up their product knowledge – this year to Thailand, Turkey and the Canaries, with past visits all over the world. The agency’s most loyal customers are treated to exclusive Murray Travel merchandise with a high-end feel and exclusive invites to events throughout the year. Murray Travel, ever keen to get close to their customers, have also hosted quarterly events to pique the interest of potential cruise travellers, and the agency’s tables at charity dinners regularly include clients seated at them. It’s not just the customers that Murray Travel put at the heart of their service; the agency is passionate about caring for the environment. A comprehensive policy on animal welfare communicates upfront – without negotiation – what Murray Travel is not prepared to offer in a bid to educate customers about making more responsible choices. All done with the air of professionalism but personal service customers have come to expect from the 10-year-old travel agent.

murraytravel.co.uk