Top 50 2024 - South East - Hays Travel, Romsey

The team at Hays Travel Romsey know first impressions are key, so all visitors are met with a cheery smile and can-do attitude. The agents have a laser-focus on getting each customer the very best deal, focusing not only on price but also ensuring each element of the holiday is tailored to perfection. 

Manager Natasha Elliott joined Hays Travel as an apprentice, and now with 10 years’ experience under her belt believes one of her store’s USPs is providing “things you can’t get on the internet”. Her team swiftly build a rapport with visitors and often arrange special touches, such as an exclusive dinner for a client celebrating their birthday on a cruise on Christmas Day, or drawing maps to help clients find a hidden gem of a restaurant. As well as arranging holidays, the team have been known to look after clients’ dogs, while assistant manager Jamie learnt basic sign language to help communicate with a deaf customer. Drawing on his degree in environmental sciences, he has also instigated numerous sustainability-focused changes at the agency, reducing paper usage and talking to clients about the small swaps that can make their trips better for the planet. Plus, the team have raised more than £1,000 for charity through a sponsored abseil and a Christmas raffle and cake sale in their branch. When it comes to social media, you’ll frequently see the team starring in TikTok videos using the latest trending filter or music, or carefully curating posts for their impressive number of Facebook followers. The Hays Travel Romsey team love their work, and in their highly supportive environment the colleagues have become close friends. It’s no surprise that sales are soaring at this busy agency, and earlier this year the team moved next door into larger, newly refurbished premises, having outgrown their former store.

haystravel.co.uk