Top 50 2024 - Wales - Delmar World & Perfect Cruises, Gresford

Family-owned Delmar World has been around for an impressive 60 years, 58 of those in its current premises in the town of Gresford, near Wrexham. It added the Perfect Cruises brand five years ago to reflect one of its specialisms, the others being tailor-made bucket-list holidays and high-end beach and city breaks. The agency has been putting a lot of effort into customer events over the last year. Its huge Travel Show introduced more than 300 customers to 21 of the specialists it works with. When the agency got the chance to take a group of cruise customers onboard a Royal Caribbean ship for a visit, the team asked clients to invite their extended families to showcase how cruising can work for fun, multigenerational holidays. Noting how many of its long-term clients were now separated or bereaved, the agency last year founded a Solo Travel Club. In a social atmosphere, this helps rebuild the members’ travelling confidence by introducing them to suitable group and individual holidays. It has proved so successful some of the group now team up to travel together. Delmar World has also stepped up its other themed in-agency get-togethers, inspiring customers on a regular basis about different types of holidays over a glass of wine. Thankful to its many repeat customers, it has surprised them with personalised treats for special occasions, including tango lessons in Argentina! The agency is also adept at problem solving, from arranging birthday cake delivery to a remote lodge to funding a special harness to ensure a disabled passenger’s safety on a plane. Wherever you travel, as a Delmar customer you’ll be given a detailed itinerary with handy suggestions right down to the team’s favourite in-destination restaurants. The agency is now bringing its unique touch to Merseyside, with a new branch office in Heswall.

delmarworld.com