Top 50 2024 - Yorkshire - Xpert Travel, Barnsley

With a combined 154 years’ experience working in travel with clients as far-flung as Devon, Cornwall and Scotland, Barnsley-based Xpert Travel have many examples to hand of how they live up to their name. From its store on a small Yorkshire high street, Xpert Travel’s five-strong team serves up whatever a customer desires when it comes to holidays – anything from tailor-made travel to packages and cruises. Everyone who walks through the door is treated like a friend, and loyal customers benefit from a special night hosted for them by the team. Xpert Travel is on hand when it comes to a crisis, and even manages to pre-empt them. Customers facing Canada’s wildfires last year were quickly reassured when the Xpert Travel team sprang into action with changes to hotels and routes so they could stay safe but still enjoy their holiday. Meanwhile, the agency has been known to step into the breach, once paying for customers out of their own pocket to stay an extra night in the US after schedule changes meant missed rail connections, and arranging alternative flights so a planned VIP surprise could go ahead. Xpert Travel shares its successes with its team through a twice-yearly profit-based bonus and the option for a trip away together. The team is ever-keen to engage with current and potential customers across its growing social media presence, giving travellers an insight into the lives of Xpert Travel’s agents. Meanwhile, clients can now take advantage of an upgraded website. Despite the experience of the Xpert Travel team, agents here do not rest on their laurels and are keen to keep learning and ensure they stay up to date. This commitment has culminated in the recruitment of a new member of staff who had little background in travel becoming a valued, knowledgeable agent who is already on their way to embodying the company’s expert status. 

xpert-travel.uk