Top London Agency 2024 - Tickets Travel, Bexley

London’s Top Agency 2024
Tickets Travel, Bexley

This small but perfectly formed travel agency has enjoyed a prime location in affluent Bexley Village for more than 40 years, with owner Diane Coleman and her team of three very much a fixture of the local community. Customers can visit the store on Tuesdays, Wednesdays and Thursdays by appointment, with the team working from home on other days to maximise efficiency, while the shop also plays host to client evenings. Tickets Travel demonstrates perfectly why it pays to book with a respected independent agent: in the past year alone, the team have drawn upon strong supplier relationships to secure complimentary room upgrades for a client when a hotel began unexpected refurbishment work and to organise a complimentary lunch and tour of a new resort so a client could check it out. This commitment to going the extra mile, alongside a collective 80-plus years of expertise, is no doubt why around three-quarters of clients are repeat bookers. Huge value is placed on personal travel experience, and the past 12 months have seen the team visit destinations as diverse as Spain, Morocco, the Seychelles and the Caribbean between them. Escorting small groups of regular clients is a new venture, taking four clients on a Christmas markets river cruise in December as a trial and eight customers already signed up for the next trip to Norway. The agency has invested in a new database system to keep ahead of admin tasks and do away with printed paperwork, and has been turning heads on the high street this year with a beautiful hand-painted window mural of a safari scene by a local artist. Tickets Travel also strives to be a responsible business in every way, from making a contribution to charity The Travel Foundation for every booking, to sharing responsible travel tips with customers and supporting local charities and community initiatives.

ticketstravel.co.uk