Top North East Agency 2024 - Holidays By Design, Brigg

NORTH EAST’S TOP AGENCY 2024
Holidays By Design, Brigg

By her own admission, Hayley Markham and her team of “pink ladies” aren’t quite the finished article, but they’re well on their way. This agency makes fantastic use of its out-of-town garden centre setting. This partnership has blossomed since the agency opened its doors in 2021. For instance, the team hand over their waste paper to the garden centre for composting. They also give away sunflower seeds and encourage clients to grow the biggest and then share their photos. Then there’s the stash of vouchers for the centre’s soft play area and complimentary Netflix to placate their youngest clients while parents get the expert holiday advice they need.  Christmas is huge for the team of 10, who share more than 80 years’ industry experience. Staff have become Lapland specialists, focusing on families over the festive season before turning their hands to the couples market in January and February. Ironically, they had to turf Father Christmas out of his grotto when they took up more retail space at the garden centre. Sales concierge Lisa, who joined in July 2023, has been a revelation. Her diary is a work of art, and her “tireless efforts” free up her colleagues to spend more time with their clients. Besides their vast experience, several members of the team bring extra-curricular skills to their roles, such as assistant Georgia who knocks up personalised boarding cards for kids. If you’ve not been to see the ladies in person, you may have seen them on social media; their Facebook following has now grown to more than 26,000, with Hayley’s live videos from Lapland proving a real hit with clients. And if you do pop by in person, make sure to take a book with you to participate in their holiday book swap so you’ve got something new to read once the team have organised your trip.

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