Top South East Agency 2024 - Meon Valley Travel, Petersfield

SOUTH EAST’S TOP AGENCY 2024
MEON VALLEY TRAVEL, PETERSFIELD

Walking past the stylish window displays and into Meon Valley Travel’s welcoming store in the market town of Petersfield, visitors get a taste of what it’s like to be a celebrity. Every element of booking and enjoying a holiday is given A-lister treatment, from sending customers guidebooks about their destination to placing framed family photos in hotel rooms. Clients also receive “random acts of kindness” before, during and after their travels, from flowers, champagne and candles to afternoon teas and Krispy Kreme donuts. 

The agency celebrates its 60th anniversary in 2024, and over the years it has amassed a legion of loyal clients, including by being the official travel agency for the Professional Footballers’ Association. Its customer-focused approach has resulted in a Feefo Gold Trusted Service Award and glowing five-star reviews, but it’s not just trips of a lifetime where the Meon Valley Travel team shine. They’re available 24/7, so when clients were caught in a terrifying situation during last summer’s Rhodes wildfires, the team leapt into action in the UK, coordinating a dramatic rescue mission that attracted national press coverage. While many new clients arrive following a recommendation, a huge emphasis is placed on social media and various marketing channels. The agency relaunched its website, populated almost entirely with videos and photos taken by the team, meaning clients can watch video tours of hotels presented by their agent. Sustainability is another key focus for the agency, which is carbon neutral and aims to achieve net zero emissions by 2027. It has a company sustainability ambassador and a regularly updated website section sharing tips on how to be a responsible traveller. The business also has its own responsible travel kitemark for hotels and tour operators. The team stay abreast of industry developments thanks to ongoing training, and receive a host of thoughtful treats from the agency’s directors to reward them for continued successes

meonvalleytravel.com