Top South West Agency 2024 - Travel By Hannah, Marlborough

SOUTH WEST’S TOP AGENCY 2024
TRAVEL BY HANNAH, MARLBOROUGH

Travel By Hannah is only three years old but it promises such spectacular service you’d think it had been around for 30. More than 100 five-star reviews on Trustpilot are testament to this, with the team of four (Hannah, Milla, Billy and apprentice Lily, who joined in October) never hesitating to jump into action. Tour operators omitting flights from itineraries, customers discovering invalid passports at the airport and even unfortunate accidents in destination are no match for these exceptional agents. They organise in-room surprises, private dinners and room upgrades for birthdays and proposals, but special treatment isn’t just for special occasions; loyal customers receive everything from flowers and champagne to fast-track security passes and airport parking. Every customer who books a holiday with Travel By Hannah – which has a bespoke in-store scent and characterful window displays – receives a stylish tote bag made from recycled materials. The smart-thinking agency has fast-growing social media channels, with Facebook, Instagram, LinkedIn and TikTok hosting regular offers, inspirational content (one TikTok video reached almost 5,000 views) and client giveaways. Their own travels feature regularly, with the team visiting 15 countries across five continents in 2023 to bolster their extensive knowledge. Online training is a given, alongside customer service and diversity and inclusion training to ensure all customers are treated well – and equally. The agency raised more than £2,000 for charities in 2023 supporting sports clubs, schools, markets and festivals. They protect the planet too by reducing, reusing and recycling, sharing responsible travel tips, and helping travellers make more sustainable choices. Going the extra mile is paying off, with bookings up year-on-year and a recent escorted trip to Finnish Lapland selling out in 24 hours. Adventure tours and beach breaks might be the agency’s bread and butter, but cruises, ski holidays, corporate trips and milestone holidays are all well within Travel By Hannah’s expert repertoire.

travelbyhannah.co.uk