Top Wales Agency 2024 - La Vida Travel, Newport

Wales’ Top Agency 2024
La Vida Travel, Newport

In a residential street in Newport lies a kind of travel “speakeasy”, where the buzzing holiday booking atmosphere is enhanced by velvet chairs, a chandelier and flower wall. New customers may not need a password to enter but they nearly always find La Vida Travel through word-of-mouth recommendations. It’s little wonder, as everything the team does is focused on keeping their clients happy, from surprise treats in-resort for regulars to special access or upgrades gained through contacts. Booking a group trip to Ibiza? You might just find yourselves in a private room with the bubbly open and pumping tracks to get you in the mood.  Some clients have even been known to pop in for the trusted team’s help with non-travel paperwork. The La Vida team is headed by founder and director Karen Marin Reyes and manager Lisa Miles, who make sure their consultants’ knowledge is kept topped up by year-round training, and the team all get out to experience the resorts and cruise ships they’re selling. Looking to the next generation the business has also welcomed an apprentice this year. And with a fair, commission-free wage structure for staff, clients are guaranteed to receive the same warm welcome whether they’re booking a mini break or a world cruise. In the last year, locals may have spotted La Vida Travel’s new advertising campaign on public transport and the radio, or enjoyed their complimentary holiday-themed chocolates left on restaurant tables. The agency’s 10th anniversary was really something to shout about. Months of planning culminated in a huge, extravagant customer ball, with the first 500 tickets selling out in days. The icing on the birthday cake? Rather than making a profit, the night was a massive fundraiser, with a raffle and match-funding generating over £28,000 for a combination of three local and national charities.

lavidatravel.co.uk