Top Yorkshire Agency 2024 - Beverley Travel, Beverley

YORKSHIRE’S TOP AGENCY 2024
Beverley Travel, Beverley

Beverley Travel’s dedicated VIP Concierge team ensures the best experience possible throughout the whole booking journey – not just at the point where customers are excitedly giving their wish lists for their dream breaks. The team contacts every single hotel booked to request VIP treatment for all the agency’s valued clients, including any available upgrades or special welcomes. Long-time customers of Beverley Travel benefit from the agency’s renowned loyalty programme, the VIP Club. Travellers are rewarded with points upon their return, and can convert those points to use on future bookings. The agency has rewarded customers with around £140,000 worth of travel points to date. Outside of exceptional customer care, Beverley Travel also have a laser focus on the care of their team. The profit share scheme is shared across all the staff, under the moniker of “The Team Win, We All Win”, while a flexible approach to working hours means that while the store is open seven days a week, individual team members can work shift patterns to balance their personal circumstances. Last year, the agency organised a local salt therapy business to visit the store with their mobile unit, and staff were treated to a relaxation session that helped cure winter ills. The agency’s commitment to the local community is apparent, with several work experience placements in 2023 and director Kelly Cheesman’s role in a volunteer group that visits local schools and colleges to deliver fun business development days and take part in career events. Local charities the agency supports includes brain injury charity Paul4Brain, while Beverley Travel also acts as a drop-off point for Age UK Hull’s Christmas showbox appeal, distributing 140 boxes last year.

beverleytravel.co.uk