ArrangeMy Escape, Worcester

ArrangeMy Escape, Worcester
Central England’s Top Agency 2020

Despite only being on the high street for two years, ArrangeMy Escape has already been making waves. The first thing you’ll notice is the eye-catching brightly lit store, decorated in calming tones. Standout features include a breakfast bar-style island, which acts as a barrier between the team and the brochure racks, meaning clients can browse at their discretion before speaking to a travel agent. This area also doubles up as a social hub during ArrangeMy Escape’s many in-store customer events, providing the perfect space to congregate with a glass of bubbly and a few canapes.

Headed up by manager Jennifer Lynch, the team of four each take on an area of expertise, from Ryan’s extensive Disney research and Bethany’s cruise acumen to Judith’s luxury travel know-how.

Regular product training and in-depth destination research ensure all staff are up to speed with the latest travel trends, newest hotel openings and the best off-the-beaten-track experiences too. Meanwhile, a proactive approach on the digital front has seen the team filming and editing short videos, designed to bring the latest travel news to their 1,393 Facebook followers.

ArrangeMy Escape’s award-winning customer service comes in many forms, including post-booking thank you cards, in-destination upgrades for clients celebrating a special occasion and being available out of working hours for those in need of assistance. Furthermore, high spenders are presented with a bespoke gift package containing locally sourced produce, from artisanal gin to mouth-watering fudge.

Community is at the heart of ArrangeMy Escape, whether it’s offering students from The Chantry School five-day work experience placements or partnering with local charities. Last year the business participated in the Worcester Stands Tall public art trail, sponsoring one of 27 giraffe sculptures to help raise more than £12,000 for St Richard’s Hospice.

All of this combined makes ArrangeMy Escape a worthy champion in the Central England region of the TTG Top 50 Travel Agencies 2020.

arrangemyescape.com