Carrick Travel, Leamington Spa

Carrick Travel, Leamington Spa
One of TTG’s Top 50 Travel Agencies 2020

Even with a combined 184 years’ experience selling travel under their belts, the seven-strong team at Carrick Travel are always striving to improve their knowledge of the latest trends and products. Conference attendance, destination training and close relationships with suppliers ensure clients are in good hands when booking a holiday, whether it’s a luxury cruise or a city break. Meanwhile, mindfulness sessions have helped the team identify stress-causing factors and equipped them with the tools to stay calm under pressure.

Excellent customer service is second nature to Carrick Travel – each client referral is logged, acknowledged with a phone call and then rewarded with upgrades added to their next booking. Going above and beyond when looking after clients’ welfare is also ingrained in Carrick’s DNA; from arranging airport transfers for elderly clients to ensuring customers who have had an accident while on holiday are cared for accordingly. All of this has garnered Carrick Travel a repeat business rate of 60%.

Recent savvy marketing initiatives have also helped attract new clients to the store. These have included an Australia-themed event in the local shopping centre and a community-based Halloween treasure hunt, so be sure to keep an eye out for what the team think of next.

Supporting charities is a large part of Carrick Travel’s ethos – the team regularly donates food hampers to local homelessness groups, while encouraging customers to part with at least £5 during in-store events to help one of the agency’s chosen beneficiaries.

Ensuring local communities around the world benefit from tourism is just as important for Carrick Travel. This passion has seen the team donate and pay to ship their old desks to a charity in The Gambia, recommend clients explore beyond their resorts and work with tour operators supporting tribes in the Amazon rainforest and Sacred Valley in Peru.

carricktravel.com