How to make Christmas accessible for all your customers

Before anyone writes off Christmas markets for those with mobility issues, let’s raise a festive cheer for one operator who is devoted to sharing glad tidings of the season for all to enjoy, from the bright lights of London to pretty festive villages and yes, even traditional markets, full of atmosphere and all kinds of tempting aromas.

Festive Llandudno is among the seasonal tours offered by disabled holiday specialist Limitless Travel this year. The Hilton Doubletree Chester is the base for this five-day tour, which includes a visit to Chester’s Christmas Market and a matinee pantomime show. There’s also a day in Llandudno for some bracing sea air, and an accessible boat cruise on the river Mersey (from £1,424*).

Connor Stuart-Smith, marketing manager at Limitless, explains how the tours are curated: “Limitless staff personally research all the places we offer. We have staff members with mobility requirements and disabilities, and we also invite our guests to audit our tours to ensure they are always accessible. We avoid densely cobbled streets, as these can be uncomfortable for our guests. All itineraries are carefully planned with accessibility and comfort front of mind.”

CAPITAL GAIN

Limitless also has London tour, with highlights including Hyde Park’s Winter Wonderland, featuring an accessible ice rink, Christmas at Kew and shopping at Harrods (from £1,499). The Kensington hotel used for this itinerary was built for athletes competing in the London 2012 Paralympics.