Last month Universal Orlando Resort beamed Florida’s sunny skies into our living rooms when it hosted the live finale of Saturday Night Takeaway. Alison Montague, vice-president international marketing and sales EMEA, Universal Destinations & Experiences, takes us behind the scenes of the operation to host the show.
Today came the shock news that Ant & Dec will take a break from their flagship show Saturday Night Takeaway after its 20th series next year. Over the years it has spawned many memorable TV moments including live series finales in the likes of Universal Orlando Resort, Walt Disney World and on P&O Cruises’ Britannia. This is the Universal team’s experience of working with the legendary duo.
We have a long-standing relationship with ITV, and this show in particular, having worked together on the 2018 series. We constantly chat about plans and opportunities, sharing all that’s new across our North American parks, so that when the time is right to work together again, we are ready to action. We started talking about this series at the start of 2022 as it’s such a huge commitment in terms of investment of resource, budget, and space in the parks for the show and rooms for the winners and production. By early summer 2022 we had secured internal commitment to the financial cost of the prizes, and the agreement across all of our operational teams in Orlando, to get behind the hosting of the finale, during one of our busiest times of the year.
We filmed all of the prize spots that ran February through April, back in January and then we all flew out again on the British Airways Holidays ‘place on a plane’ charter flight on Monday 3 April, ahead of the 8 April live show. So across both visits, including some downtime to explore the parks, Ant and Dec got to enjoy the resorts, meet all of the characters, from Minions to Sponge Bob, and rode both Hagrid’s Magical Creatures Motorbike Adventure and The VelociCoaster multiple times. They also really enjoyed the water rides of Volcano Bay. They are definitely adrenaline junkies… and I may have overheard them call The VelociCoaster "the best coaster ever".
It takes a village – and many, many meetings on both sides of the Atlantic. Together with SNT, we worked with one of our core strategic partners, British Airways Holidays, extremely closely from the initial planning stages to make sure we aligned on core messaging. BAH produced a takeaway themed menu, implemented branded head rests and added an entire Universal channel to the inflight entertainment. This took months of planning and alignment. On our side, we have a dedicated fulfilment team who ensure all prizing elements are in place and then pretty much every other department from our sales and marketing team were part of this project – that’s everyone from resort hotels, park production, entertainment, VIP, park operations, health and safety, legal, PR, promotions, sales, tech services, food services… and many, many others And of course, Ant and Dec and the SNT team are heavily involved every step of the way, they’re really invested in every single element of the show, and it being perfect for their audience.
You are right – sunshine, but also an amazing once-in-a-lifetime prize for the winners and an incredible location and production budget for a spectacular live show, all of which needed to drive incredible audience participation for the show for the full season. The show relies on a real desire to win a ‘place on the plane’. In total we had more than 250 winners as in addition to the main show winners, we had other competitions running with sponsors and partners. In partnership with BAH, who chartered a plane for the winners, we provided a six-night stay at Universal’s Endless Summer Resort – Surfside Inn and Suites; 3 Park Explorer Tickets (providing unlimited access to Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay – our water theme park); and transfers. We were also heavily involved in the production for the live show. We’re lucky that we have our own Universal Studios Florida Production Group division. The incredible production arm is responsible for multiple broadcast opportunities that happen throughout the destination – this could be a movie, TV show, music video or advertisement – and this team makes movies literally come to life with Universal Orlando as the backdrop. We also have multiple sound stages on our backlot that can be used. To have this knowledge and understanding for what is needed from a production element is a huge plus for us.
We’re lucky, as we have a big plaza stage which is covered, and a choice of soundstages, which could be dressed and used if needed. However, our ambition was always to share with the audience at home, a spectacular show that came from the heart of the parks and it was a dream come true to build out a special stage across the lagoon, with a spectacular backdrop, amazing energy and to film in the most glorious sunshine.
The show itself was very much broadcast live on Saturday 8 April, 2pm US time, 7pm UK. We pre-recorded some segments in the run-up to the finale show, in the days immediately prior to the show, such as Ant vs Dec, and they then played their live final challenge, American Pie Face, on air.
There is a reason Ant and Dec have had such an amazing broadcast career and it’s because they get on with each other so well, and are so involved in their shows – all elements – they really care about everything and have a high level of attention to detail. So they rehearse the show multiple times – and they tweak things in the moment. There was a shot near Hogwarts Castle where they’re meant to be in school uniform but Dec appeared in his stripy PJ’s. Just seeing them giggling about this in the blazing heat of the day couldn’t help put a smile on our faces. That’s why they are the best in the business. They are both naturally funny, and genuinely modest, regular guys, so another thing the audience wouldn’t see, was how thrilled they were when we managed to get them a screen to watch their beloved Newcastle United between shots during the January shoot. They were so genuinely grateful. And seeing their reaction after riding The VelociCoaster a couple of times back-to-back was hilarious! As for Stephen Mulhern, you can just imagine the amount of funny footage we captured that didn’t make the cut!
It’s definitely a working partnership where both brands want to showcase the best possible prize and location for the finale show. When we worked together in 2018 the stage location was on our lagoon in CityWalk, our entertainment and dining complex. We both wanted to take this series to the next level and to actually take the show into one of the parks – that was a massive win for us – to really story tell what it sounds, feels and looks like to be in Islands of Adventure. Viewers could hear the screams from The Incredible Hulk Coaster, see Hogwarts in the Wizarding World of Harry Potter and spot The VelociCoaster and its iconic top-hat (peak of the ride) 150 foot in the air. I don’t think we could have done any better for the main stage. Then we worked with each Saturday Night Takeaway producer for each segment, so for Ant versus Dec, we collectively figured out what games they might want to play and where that could transition to in-park. For End of the Show Show, they wanted the marching band for something very iconic and American, and we had connections to the University of Central Florida band via our entertainment team, so we helped with introductions.
This season we had our first-ever exclusive winner’s event at Volcano Bay, hosted by Ant and Dec. We really wanted the winners to have their moment with the Geordie duo, in addition to being part of the live finale at Islands of Adventure, so we hosted a tropical themed evening at Volcano Bay that was exclusive to the show winners and allowed some additional interaction with Ant and Dec. This exclusive winner event and the timing for the live show was scheduled, but outside of that they were free to use their park tickets to visit as much as they would like and they also had a $2,000 gift card to spend across the resort – so some serious shopping happened. I mean, everyone needs an interactive Harry Potter wand to use in Diagon Alley, don’t they!
For any project of this size, we have a number of metrics that measure success – including online search, and sales, which saw a huge spike throughout the season run and into the finale. But in addition to that, we will review PR and media value for the entire partnership, sales and booking data, social listening and sentiment towards us and our brand. Ultimately, all initial data is looking fantastic. It was a great campaign for us and everyone involved in selling Florida. You can’t beat prime-time exposure like that!