CAA opens Luxtripper claims portal as buyout deadline nears

Those customers with flight-inclusive packages will be protected by Atol. However, Luxtripper also sold holidays as an agent for other Atol holders and on an accommodation-only basis.

 

"Consumers with an Atol certificate showing a different Atol holder’s name in the ‘Who is protecting your trip?’ section should contact that Atol holder for further assistance," said the CAA. "These bookings are their responsibility, and consumers will not be able to submit a claim under the Atol scheme."

 

The CAA also reiterated bookings sold as accommodation-only and other non-flight packages would not be covered by the Atol scheme.