In August alone, the owner of Craig Goodridge Travel in Sheffield appeared on BBC Radio 13 times. The former cabin crew turned agent shares how he found this niche and why it’s the ideal way to promote his business
From cabin crew to base management to independent travel agent, it’s been a journey for former TTG 30 Under 30 member Craig Goodridge – and a useful career path for his sideline in radio.
“Once you’ve stood in front of hundreds of passengers doing the safety demonstration daily, you’re not nervous to appear on the radio,” he says.
He established his agency business in 2017 part-time, and during the pandemic a tweet he put out about the traffic light system was picked up by BBC Radio Sheffield and he was invited onto the radio to talk about Covid travel rules. The changing restrictions prompted more requests, as did the 10-year passport rule post-Brexit.
Going full-time and opening up an agency in Sheffield’s Moor Market in 2023 made radio appearances even easier to fulfil – his premises are a short stroll from the BBC Radio Sheffield studio.
Now he’s tagged on a BBC database as both former cabin crew and independent travel agent, and the invitations have snowballed.
“It’s more fun sitting face-to-face with a presenter,” he says. “I’ve been asked to talk about Doncaster Sheffield airport reopening, drinking alcohol on flights and even the rawdogging travel trend seen on TikTok.”
“I’m not worried about giving my opinion,” he says. “I no longer work for an airline, but I have first-hand experience of doing so, and as an independent travel agent, I have the freedom to talk about different things, because I don’t have to be loyal to one brand.”
However, he does stress the need to be diplomatic, and he’s also conscious about telling callers where they can find advice, rather than risk giving out the wrong advice and being held to account for that.
He rather regrets sharing his music tastes with one presenter, who now references his love for the Spice Girls and Girls Aloud on air. “She also tells everyone how gorgeous my skin is, which is a bit cringe,” he laughs.
“But the presenters do tell listeners, ‘Go and see Craig in the market’, which is really nice and so valuable, because the BBC don’t tend to lean towards giving recommendations.”
Sometimes he gets 24 hours’ notice, and other times, very little at all. On one occasion he found at 8.30am that he was on notice for 12 BBC stations to call him between 11am and 1pm, which included a chat with Radio 5 Live’s Naga Munchetty, about rawdogging on flights – where travellers sit silently and without screens for the duration.
“Usually, the interviews will only take two to three minutes on air,” he explains, “however, that day my mum came in to cover my shop and take enquiries. I had no idea when I woke up it would pan out like that! But it’s handy not to have too much notice or I’d overthink it.”
Customers make the connection between Craig on the radio and Craig the agent, he says, and his on-air profile has led to bookings. Unless he was on holiday somewhere remote and worried about signal, he’s jumped on every opportunity that’s come his way. Now he loves being on the radio and hopes to do more of it: “I’ve got Sundays off – I’m up for having a regular slot. And if Simon Calder ever hangs up his microphone, they know who to call, right,” he winks.
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