Trip.com Group: ‘We're expanding in Europe, and AI is helping us enhance the customer experience’
07 Nov 2024by 
Madeleine Barber
Madeleine BarberPARTNER CONTENT
Trip.com Group’s Andy Washington, general manager, Europe chats to TTG at WTM London about the OTA’s ‘big plans and hopes for Europe’, how it’s tailoring its products to consumers and the impact of its concierge assistant TripGenie and other AI tools.
Tap the CC button at the bottom of the video for captions.
Read more: Trip.com Group’s Boon Sian Chai, managing director and vice president, international markets, shares his take on user-centric innovations, and explains why the future of travel "is all about you".
Find out more about Trip.com Group on stand S3-530 at WTM London 5-7 November.
PARTNER CONTENT
Artificial intelligence (AI)In depthOnline travel agent (OTA)Online Travel Agent (OTA);SponsoredtechnologyTechnology;Trip.comwtmWTM;
Sign up for weekday travel news and analysis straight to your inbox
Trending now
Madeleine Barber
Supplier Directory
Find contacts for 260+ travel suppliers. Type name, company or destination.
Most Read this week
Recommended For You
Traveltek and TProfile announce partnership
19 Dec 2024
Latest travel jobs
Travel Consultant - Plymouth
£CompetitiveDevon, United Kingdom
Cruise Consultant, Glasgow
£CompetitiveScotland, United Kingdom
Assistant Manager - Birkenhead
£CompetitiveMerseyside, United Kingdom
Competitions
Upcoming events
TTG Top 50 Travel Agencies 2025
24 Apr 2025Victoria Warehouse, Manchester
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU
