Trip.com Group: ‘We're expanding in Europe, and AI is helping us enhance the customer experience’
07 Nov 2024by 
Madeleine Barber
Madeleine BarberPARTNER CONTENT
Trip.com Group’s Andy Washington, general manager, Europe chats to TTG at WTM London about the OTA’s ‘big plans and hopes for Europe’, how it’s tailoring its products to consumers and the impact of its concierge assistant TripGenie and other AI tools.
Tap the CC button at the bottom of the video for captions.
Read more: Trip.com Group’s Boon Sian Chai, managing director and vice president, international markets, shares his take on user-centric innovations, and explains why the future of travel "is all about you".
Find out more about Trip.com Group on stand S3-530 at WTM London 5-7 November.
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Place of registration: England and Wales.
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Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU
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