Gray Line signs global agreement with TripAdmit

This collaboration will introduce TipDirect, an innovative digital tipping and AI review collection platform, to Gray Line’s extensive network of activity providers and guides worldwide.

TipDirect is designed to streamline the tipping process and enhance the collection of guest reviews. Guests can tip their guide directly and review their experience from their mobile devices at the end of the tour, ensuring guides receive instant payments and valuable feedback. The introduction of TipDirect will significantly enhance the guest experience, providing a user-friendly way for guests to engage with the tipping and review process.

The platform includes a guide app, NFC tipping cards, QR codes, and direct links, all designed to provide multiple touchpoints for guests to leave tips and reviews. This flexibility ensures that guests can choose the most convenient method for them, increasing the likelihood of engagement. TipDirect’s AI-assisted review capability uses Open AI’s ChatGPT. Guests can write their reviews independently or with some AI assistance, ensuring high-quality feedback.

The platform also includes features for tour upselling, allowing activity providers to promote additional tours to boost sales. The social connect feature helps enhance social media presence by engaging with guests who have already shown interest in the services.