Teletext Holidays Worldchoice, Chesterfield

Joint managers Stacey Dobson and Laurie Allison said after joining last year staff were introduced to new standards and procedures as certain members completed a training course, which was then shared with the rest of the team of eight.

Moreover, working as a full independent travel agency, they relish their freedom to sell the best possible trip for the their customers, while a checklist of every extra available, from car parking to upgrades, means every base is covered.

The results for this tight-knit and friendly team are also easily proven. They win customers thanks to the quality of service they offer and it seems to work, nearly half of all customers are now return buyers and the proportion has been growing.

The large store has plenty of space and a light and airy feel while two new screens in the windows and foreign exchange boards outside allow the agency, which is located in a Tesco Extra store, to take advantage of the considerable footfall.

Regular supplier training occurs in the mornings before the shop opens to avoid customer clashes while fam trip reports and pictures are shared among the team to generate maximum benefit for all.

Social media marketing is still growing with the team active on Facebook, Twitter and Instagram, but it is their efforts in the local community that are of note.

Regular shout outs and competitions on a local radio station keep Teletext Worldchoice Holidays in the public’s mind’s eye.
And by sponsoring local team Chesterfield FC the agency’s logo is regularly displayed at home games including every time the team scores, ensuring the agency are true winners.

• worldchoicetravel.co.uk