How Inspiretec is helping agents unleash the power of AI

INCORPORATING AI

The Agent system has also incorporated AI, which has grown rapidly in the last year with the aim of making travel agents even more effective.

“We believe AI can be used to support agents rather than replace them,” said Pickles. “We have seen success using Chat GPT to speed up our manual processes internally and have also implemented AI-powered features into our new content-rich quote builder module.”

He added AI will also be used in the system to recommend holidays as well as creating content for destinations.

Pickles said Agent’s other attraction is its simplicity to install, and added: “There isn’t a platform like Agent already in the market. There are alternative tools travel agencies can use and generic CRMs, but many of these are complex and expensive to set up, especially for the travel industry, and would also need to be integrated with other systems which require technical skills and come with additional time and cost [issues].”

Pickles added that, following Your Co-op’s decision to sign up for the system, Inspiretec staff have worked hard to incorporate it across Your Co-op Travel’s 67 stores in the UK. He’s confident more agents will sign up for it, once they have experienced it first-hand at WTM London.

Following the Agent system launch at WTM London, the team has no intention of sitting still as they continue to develop their systems on behalf of all their clients.

“For 2024 we have an exciting roadmap for our travel platform, adding exciting new features based primarily on the feedback we receive from our customers and using our deep knowledge of the travel industry; we aim to make the end-to-end buying and servicing process more streamlined,” said Pickles.

“We have customers globally, from big-name tour operators to niche luxury travel brands, retail consortia and homeworkers. 

“Our key focus is to help tour operators and large retail agencies with luxury and tailor-made, tours, dynamic packages, and groups, but we do have customers on our travel platform in many travel verticals, including cruise, camping, caravanning, and sports and activities.”