Trade still working through fallout from Manchester airport power failure

A power cut early on Sunday (23 June) caused more than 60 departures to be cancelled at Terminals 1 and 2. Around 50 inbound flights were also cancelled and the failure of baggage systems meant passengers waited hours for their luggage.

One agent has called for an inquiry into the outage, while others recounted to TTG how they sprang into action on Sunday to assist their clients and, in some cases, save their holidays.

Jet2holidays and Tui were hit badly as Sunday morning departures were delayed, while some that did depart were unable to load luggage. Jet2 said flight operations were now back to normal, as has Manchester airport, whose chief executive Chris Woodroofe has apologised.

On Tuesday (25 June), a spokesperson told TTG: “We are in the process of returning bags to customers as some flights departed with reduced or no luggage on Sunday, as we were unable to load bags onto our aircraft due to the baggage system at the airport being inoperable during the outage. 
 
“We have dispatched a team from our UK headquarters to help our existing team in Manchester and the majority of bags were flown out yesterday. The team continue to work tirelessly to make sure that everyone is reunited with their baggage as soon as possible.”

The operator said it hoped to have contacted all affected passengers by the end of Monday (24 June).