Travel Village Group unveils new ‘time-saving’ tech to help cruise sales agents

Vertical Systems currently supports Barrhead Travel, Advantage Travel Partnership, The Travel Network Group’s homeworking division – Independent Travel Experts, and Midcounties Co-operative Travel with its back-end systems.

Nuttall said: “It’s been an exciting journey working with Ben Rodger [Vertical Systems managing director] and Ewout [Smits, business development at Dreamlake].

“Everything we asked for has been delivered on time and [TVG brand website] Southampton Cruise Centre has had its busiest month ever in January. There has been a 100% success rate in the hand-off.” 

Rodger added: “When Phil came to us at the beginning of November and asked us for an end-to-end solution before peaks, for his increasing number of cruise bookings, we knew we had our work cut out. 

“To deliver it to him and his team as promised is testament to ours and Dreamlake’s mutual desires to deliver agent performance enhancing technologies.”

Smits also hailed the “exciting” development journey, saying: “Working with equally dedicated partners such as Vertical Systems to deliver the vision of Travel Village has been an exciting journey of challenging the norms. 

“Together we have created a solution that will allow Travel Village to continue on a path and challenge the rest of the cruise agency industry to truly embrace e-commerce and digital sales.”

In September, TVG made its ocean cruise website – Southampton Cruise Centre – bookable in a bid to capitalise on the growing number of customers searching for sailings outside the business hours.