The Travel Corporation (TTC) has pledged to help the trade "prepare for the new world" by hosting a series of agent training webinars focusing on its new Covid-19 protocols.
TTC says its executive and operations teams have conducted a "complete review" of sanitation and hygiene measures across all guest experiences and interactions offered by its guided holiday brands – Trafalgar, Insight Vacations, Luxury Gold, Contiki and Costsaver.
This extends from the moment guests meet their travel directors and trip managers, to all coach travel, hotel stays and excursions.
Chief executive Brett Tollman said TTC was ready to comply with any new testing, physical distancing and/or hygiene requirements imposed in countries where its brands operate, in accordance with World Heath Organization guidance.
He added TTC’s new practices would also aim to offer guests "much-needed peace of mind" while travelling with one of the group’s brands.
TTC will be hosting several agent training webinars on "the future of travel" and its enhanced protocols "to assist the trade in preparing for our new world"; agents will also soon receive brand emails and updates from sales managers with dates and session times so they can register.
The group has also pledged to share best practices with active members of the World Travel and Tourism Council to further define new measures and protocols that can be applied globally on a consistent basis.
“As we adapt to this new world, our dedicated, diligent TTC team members across the globe are preparing and will be implementing enhanced training, procedures and numerous new measures throughout our various guest experiences offered, with the very best possible care and service," said Tollman.
"These new protocols will be adapted and adjusted as needed, in a timely manner, as governments define and implement what will be required in each country."
TTC’s new protocols are:
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