TTG at 70: The 90s – the decade that just about saw it all

Corporate battles continued in the 90s, with Airtours twice unsuccessfully bidding for main rival Owners Abroad (later First Choice). Airtours also bought Hogg Robinson’s agencies, combining them with Pickfords’ to create the 548-branch Going Places chain.

The 90s also saw operators launch programmes further in advance, with Thomas Cook head of marketing Dido Harding condemning it, stating: “To bring out brochures in June, when people have still not booked this year’s holiday, would be madness.”

As the decade wore on and the big companies grew bigger, the Office of Fair Trading and the Monopolies and Mergers Commission (MMC) examined the practice of big agency chains selling overpriced insurance in return for discounts on packages and outlawed it.

The MMC also looked at whether the industry was too concentrated among a small number of big operators, telling them they could no longer dictate discount levels to agencies. Agency ownership also had to be made more transparent.

On the airline side, the decade saw Heathrow, which British Airways regarded as its fortress, opened to competition. It sounds unbelievable today, but American Airlines and United had been banned from flying there, as was another BA competitor, the fledgling Virgin Atlantic, but this all changed in 1991.

The same year saw Stansted open its new terminal with a small carrier, Ryanair, among its first customers. Six years later, Ryanair enraged the trade by cutting commission from 9% to 7.5%.

In the late 90s, BA sought to counter easyJet by launching its own low-cost direct-sell airline, Go. It was well received by consumers, but BA decided no-frills flying was not its market and sold Go, ironically, to easyJet.

The decade also saw the European package travel directive introduced and Abta abolish its Stabiliser closed shop agreement in the face of a legal challenge by the government. This ended the requirement for Abta membership to sell Abta members’ products.

Meanwhile, 12 operator collapses in 1996/97 cost the Air Travel Trust Fund £4.5 million, with the CAA telling the government it had to borrow £11 million to top up the pot. Another milestone was the opening of the Channel Tunnel in 1994.

None of these events, though, were to surpass the decade’s biggest revolution – the emergence of the internet. Agencies like Scotland’s AT Mays unveiled websites few knew how to use, while Microsoft began talks with airlines about launching a cyber travel agency. Its head of travel told TTG: “Distribution is the last bastion of cost reduction as yet unchallenged.”

The decade ended with talk of the Millennium Bug, which threatened to cause havoc with computers as the clocks ticked into the new century. While fears were unfounded, there were lots of new year bargain breaks to be had.

What did it all mean?

If a film was made about the travel industry, it would be set in the 90s. The decade saw it all; war, a massive failure, and an upstart underdog that sprang from a shop in Lancashire into a multibillion-pound brand thanks to a government investigation that gave the green light to dozens of acquisitions.

New destinations also emerged, with the first charter flights to Cuba and the Caymans, budget cruising began and hundreds of high street agencies popped up. There was also the building of a tunnel under the Channel and the grand finale, the birth of the internet. Phew!