Princess Cruises 'tailors' trade platform ahead of Star Princess launch
Princess has upgraded its agent training platform to give the trade “fresh and engaging material” to help them make booking a cruise with the line even smoother.
Agents can now access a library of FAQs and detailed guides via a customer service hub on OneSource.com, which also provides 24/7 support and reduce the need to contact the line’s customer service through phone or live chat.
Princess believes this will lead to faster response times for agents who have more complex enquiries.
It has also expanded its training programme and created a new webinar page featuring eight new bitesize training videos.
Plus, OneSource features direct links to the Princess Cruises Sales YouTube channel, which houses 29 new training guides.
Brand updates around the line’s latest launches, press releases, upcoming ship visits and key information will also be announced on the platform.
Travel agents can access Princess Cruises’ training platform through onesourcecruises.com.
Hayley Moore, Princess Cruises UK and Europe sales director, said the relaunch is “a significant milestone in our commitment to supporting our value travel agents”.
“Our team has worked tirelessly to develop a platform that empowers agents with the tools and resources they need to excel in selling Princess Cruises,” she added.
“By listening to agent feedback and analysing platform usage, we’ve tailored OneSource to provide the most relevant and engaging content, ensuring agents feel confident and well-equipped to promote our brand.”
The line’s upcoming Star Princess ship will launch in late September next year with an 11-day Mediterranean cruise on 4 October.
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